FAQ

How long does shipping take?

Orders are typically delivered within 7–15 business days after processing.

How long does order processing take?

Orders are usually processed within 1–3 business days.

Do you offer free shipping?

Yes. We offer free standard shipping on eligible orders.

How can I track my order?

Tracking information will be sent by email once your order has shipped.

Can I cancel my order?

Orders may be canceled within 12 hours of purchase.

What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment methods available at checkout.

What if my item arrives damaged?

Please contact us within 7 days of delivery and include photos of the damage.

What is your return policy?

We accept returns within 30 days of delivery, subject to our Refund Policy.

How long does a refund take?

Approved refunds are generally processed within 5 business days.

Do you ship internationally?

Shipping availability depends on destination. Available shipping options are displayed during checkout.

How can I contact customer support?

Email us at:

support@gertools.com

Our support team responds within 24–48 business hours.

Is checkout secure?

Yes. All transactions are protected using secure encryption and trusted payment processors.

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