Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

• Be unused and in their original condition
• Include original packaging when possible
• Not be damaged due to misuse

Exchanges

We accept exchanges. If you would like a different size, colour, or item, contact us within 30 days of delivery at support@gertools.com and we will arrange the exchange.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized products
• Items marked as final sale

Return Process

Return shipping is free. A prepaid return label is included with your order, or will be issued to you at no cost when you contact us to start your return. We do not charge any restocking fees.

To initiate a return, please contact us at support@gertools.com with your order number, the item(s) you wish to return, and a brief explanation of the reason for return.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 business days and credited to your original payment method.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery and provide photos of the issue.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, processing may have already begun and cancellation may not be possible.