At GerTools, customer satisfaction is our priority.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must:
- Be unused and in their original condition
- Include original packaging when possible
- Not be damaged due to misuse
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized products
- Items marked as final sale
Return Process
To initiate a return, please contact us at:
Please include:
- Your order number
- The item(s) you wish to return
- A brief explanation of the reason for return
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5 business days and credited to your original payment method.
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 7 days of delivery and provide photos of the issue.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, processing may have already begun and cancellation may not be possible.
For any questions regarding returns or refunds, contact support@gertools.com.